Humanising IT Training
Humanising IT™ is a ground-breaking training program developed by HIT Global which integrates empathy and emotional intelligence into IT Service Management. It transforming traditional process-driven frameworks by prioritising the human experience in designing IT processes and services.
In a recent study by Telus International, nearly 60% of consumers said they would rather sit in a traffic jam than have a poor customer experience. This willingness to endure bad traffic rather than a poor user experience highlights the critical importance of thoughtful design. That’s where placing the human at the centre of how we design our products and services becomes a game changer.
Human-centred IT Service Management, based on human-centred design principles, aims to improve the human experience, reduce stress, and avoid discomfort for clients and users. This approach distinguishes companies by enhancing user productivity through intuitive, easy-to-use IT services and products tailored to specific needs.
Companies adopting human-cantered IT Service Management are committed to considering the evolving needs of customers and employees when delivering IT services. The goal is to create processes that leverage technology to enhance, rather than hinder, employee and customer experiences.
Why Humanising IT™?
Traditional ITSM frameworks, usually designed by IT for IT, often fall short in end-user satisfaction and IT professional engagement. In today’s user-centric environment, delivering positive user experiences is crucial for business success. By embracing Humanising IT™, IT departments equip their teams with the tools, techniques, and mindset needed to design IT solutions that meet and exceed user needs, thereby boosting user satisfaction. IT departments are recognizing the importance of experience in ITSM, which requires specialized skills and methodologies beyond traditional ITSM frameworks.
About Humanising IT™ Training
In a world where user satisfaction directly impacts business success, IT departments must prioritise delivering positive experiences. Humanising IT™ training empowers IT teams with the necessary tools, techniques, and mindset to design and support IT solutions that enhance user satisfaction.
The award-winning Humanising IT™ training program combines extensive research, cutting-edge technology, and expertly curated content to provide an engaging and intuitive way to master the principles of human-centered IT service management.
The course is available as a self-paced app with options for instructor-led training. For practical, real-world application, our award-winning training app features a fictional company, ‘Fly First Airlines,’ based in Sydney, Australia. Throughout your learning journey, you’ll engage with passengers, crew members, and airline staff, gaining valuable insights into how IT teams have transformed IT processes and services to prioritise user-centricity.
This immersive experience showcases how adopting a human-centered design mindset revolutionised IT Service Management at the airline, benefiting both users and the support teams.
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